• SERVICE WITH
ANSWERS TODAY.

    SERVICE WITH

    ANSWERS TODAY.

All urgent on-site and remote services combined will lead to a customer service experience you need, to ensure your process and production.

TROUBLESHOOTING / EMERGENCY

Knowledge combined with experience: ProXES engineers will provide a systematic, logical and solution oriented problem-solving-process.


Your contact person for Customer Service:

FrymaKoruma:

Hubert Bächle
+41 61 836 42 86

SEND EMAIL
Stephan:

Klaus Seifert
+49 (5151) 583 186

SEND EMAIL
Terlet:

Klaus Seifert
+49 (5151) 583 186

SEND EMAIL
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HELPLINE SUPPORT

Is there a problem with your application, your technology, your engineering or your software? Just give us a call and we’ll provide prompt expert support.

  • Stephan Machinery
    Helpline +49 5151 583-222
     
  • FrymaKoruma Helpline
    +41 61 8364-222
     
  • Terlet Helpline
    +31 88 7878-222

DIGITAL SERVICES

Augmented Reality (AR): AR can facilitate and accelerate the different service processes at your factory. Project managers and service engineers can monitor work progress in real time through AR markers on equipment. Besides, it can save a ton of time using digital support with live instruction, visualizing relevant drawing, electrical documentations or other digital material. Education and training: Augmented Reality (AR) / Virtual Reality (VR): AR/VR in education brings truly unlimited possibilities for teaching and learning process. additional reality provides the unique cognition path with immersive real-life simulations. Technology gives entirely real psychological and physical experience and helps get authentic virtual experience that can be implemented in real life.

REMOTE SUPPORT

With the ProXES remote modules (optional available with new machines and as a retrofit upgrade) Engineers will be able to help you remotely, looking into the process and software automation system. Connected permanently (LAN Module) or via SWAT BOX only if it is needed (GSM Module).

 

GLOBAL CUSTOMER SERVICE CONTACT:


Your contact person for Customer Service:

FrymaKoruma:

Hubert Bächle
+41 61 836 42 86

SEND EMAIL
Stephan:

Klaus Seifert
+49 (5151) 583 186

SEND EMAIL
Terlet:

Klaus Seifert
+49 (5151) 583 186

SEND EMAIL
* mandatory field






* mandatory field






* mandatory field