Customer Centricity
The secret to success is enthusiasm.
Hubert Bächle , Area Sales Manager CS, Rheinfelden
All urgent on-site and remote services combined will lead to a customer service experience you need, to ensure your process and production.
Play it safe!
Don't make disrupted supply chains your problem and take precautions now. Our new spare parts package contains all the important original spare parts you need for seamless production. Order now and be perfectly prepared for the worst case scenario.
TROUBLESHOOTING / EMERGENCY
Knowledge combined with experience: ProXES engineers will provide a systematic, logical and solution oriented problem-solving-process.
Your contact person for Customer Service:
FrymaKoruma:
Michael Börner
+41 61 836 41 23
Stephan:
Walter Neufeld
+49 5151 583 186
Terlet:
Walter Neufeld
+49 5151 583 186
HELPLINE SUPPORT
Is there a problem with your application, your technology, your engineering or your software? Just give us a call and we’ll provide prompt expert support.
- Stephan Machinery
Helpline +49 5151 583-222
- FrymaKoruma Helpline
+41 61 8364-222
- Terlet Helpline
+31 88 7878-222
DIGITAL SERVICES
Augmented Reality (AR): AR can facilitate and accelerate the different service processes at your factory. Project managers and service engineers can monitor work progress in real time through AR markers on equipment. Besides, it can save a ton of time using digital support with live instruction, visualizing relevant drawing, electrical documentations or other digital material. Education and training: Augmented Reality (AR) / Virtual Reality (VR): AR/VR in education brings truly unlimited possibilities for teaching and learning process. additional reality provides the unique cognition path with immersive real-life simulations. Technology gives entirely real psychological and physical experience and helps get authentic virtual experience that can be implemented in real life.
REMOTE SUPPORT
With the ProXES remote modules (optional available with new machines and as a retrofit upgrade) Engineers will be able to help you remotely, looking into the process and software automation system. Connected permanently (LAN Module) or via SWAT BOX only if it is needed (GSM Module).
GLOBAL CUSTOMER SERVICE CONTACT:
Your contact person for Customer Service:
FrymaKoruma:
Michael Börner
+41 61 836 41 23
Stephan:
Walter Neufeld
+49 5151 583 186
Terlet:
Walter Neufeld
+49 5151 583 186